Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to your order specifications. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Return processing typically takes up to 3-4 weeks including transit time. Please allow sufficient time for your returned item(s) to be received and processed.
Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
The settings of your computer screen may alter the color of the pictures shown on wearingsales.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Return because of the delivery/customs/duties
If the parcel is returned because the incorrect delivery address or the receiver refused to accept the goods, both the fee of the goods and the shipping fee won't be refunded.
1)Contact Customer Service within 3 days upon receiving and give an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2)Once your request being approved, please send the item in required condition to us as soon as possible.
3)Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, refunds s hall be issued to your account in two business days. Items returned in unacceptable condition will not be processed as refunds.
Return procedure typically takes up to 3-4 weeks including transit time. Please allow sufficient time for your returned item(s) to be received and processed.